request for quality information
mettym@cc.tacom.army.mil
Mon, 07 Nov 94 15:25:25 EDT
I don't know if this is the proper forum and if not then I apologize
for taking the space, but I have been asked to complete a quality
related questionaire. I have some specific ideas relative to the
government service organization I'm affilliated with, however I am
more interested in others experiences and/or opinions on the subject.
I appreciate all the assistance I can get. Thank you in advance.
IN A SERVICE ORGANIZATION HOW WOULD YOU:
QUANTIFY THE COST OF ERRORS
MEASURE CUSTOMER SATISFACTION/PRODUCT ACCEPTANCE
MEASURE PRODUCTIVITY
ESTABLISH CUSTOMER REQUIREMENTS
I again thank you in advance for any help.
Mark Metty
mettym@cc.tacom.army.mil