Client: Polaroid

The scene opens with our camera following two men as they walk through a loading dock: JERRY, a late 30-ish man wearing a coat and tie; and ART, a mid 50-ish man who is wearing an overcoat and carrying a briefcase. As the scene begins, the two men are walking, engaged in a conversation

JERRY: Sure I can't get something for you? Coffee?

ART: No, thanks.

JERRY: Juice? I could send someone to get a soft drink if...

ART: Jerry, I've got about twenty minutes, you said you had something you wanted to show me...

JERRY: Right, Art, exactly. You'll see. You're going to love this program...love it.

SFX: "Jerry Whiteside, you have a call on nine-oh. Jerry Whiteside, nine-oh."

JERRY: Oops, that's me. Wait here a second, Art, let me see what that's about.

JERRY walks out of frame. As he leaves, we cut to a new camera angle, and ART indicates JERRY with his head as he speaks directly into the camera

ART: Jerry's a nice man...good head on his shoulders. Works as a sales rep...I'm sorry, we call them "account executives" these days...for this LTL carrier here.

But let me tell you something: I'm a shipper. Twenty two years I've been in the shipping business. And sometimes, it seems like every one of those years I say the same thing to my carriers:

"Cut down on claims. Cut down on OS&D."

ART looks at a truck being loaded, shakes his head, continues

ART: Sure, I get reimbursed. But I'm in the shipping business, not the insurance business. The bottom line is simple: Don't make me go through the claims process!

Twenty two years I've been saying this. Twenty two years my carriers have heard this. But does anyone do anything?

JERRY rejoins ART, the two of them begin walking again

JERRY: That was my dock supervisor. You said Wilmington was your worst problem?

ART: No, not a problem. Shipments coming into your Wilmington terminal have been a disaster the last three months.

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