27 April 2006

Why Did Some of The World's Massachusetts Dial-Up Numbers Change?

Many of our dial-up modem numbers are leased through third-party services. One of them is currently involved in a dispute with the local carrier, Verizon. As a result of this dispute many numbers in Eastern Massachusetts were shut down suddenly and with no warning to us through a court order. It was entirely out of our control. After investigating the situation we're convinced it came as some surprise to the provider also that the shut-off occurred when it did.

The dispute itself is beyond our ability to characterize other than it has to do with whether certain charging structures are, and have been, governed by the DTE (state regulatory body) or the FCC (federal regulatory body), where rules conflict.

The internet remains a frontier, particularly in the legal and regulatory realm, and once in a while this fact hits home as it did with this matter.

Rather than get bogged down in the problem itself we quickly (about 48 hours after the initial surprise) layered an additional service on top of the current phone numbers adding over 9,000 new dial-up numbers, including many in Eastern Massachusetts.

This new service also adds much more complete dial-up coverage throughout the United States (with the exception of Alaska), Southern Canada, and Puerto Rico.

The World apologizes and regrets any inconvenience this may have caused anyone and if we can be of any help please do not hesitate to contact us by phone: 617-STD-WRLD (617-783-9753) or 800-THE-WRLD (800-843-9753), email to support@TheWorld.com, or any other communications channel you can dream up.

As the oldest ISP on the planet we remain dedicated to your internet experience.

Link to 4/28/06 Boston Globe Article