Last revised April 15, 2008 SETTING UP WINDOWS ME DIAL-UP NETWORKING This document explains how to set up Windows ME Dial-Up Networking for use with your World account. Dial-Up Networking is PPP software that comes with Windows ME. It allows Internet programs such as Netscape, Microsoft Internet Explorer, Eudora, etc. to operate via your modem. These instructions may seem long, but most of the content is dedicated to troubleshooting which will be unnecessary for most customers. The core of the instructions is relatively short and straight-forward. IMPORTANT: If your computer is currently on a local TCP/IP network, Dial-Up Networking may not work properly. See the Troubleshooting section for more details. This document is split up into the following sections: I Setting Up Your Connection II Modifying the New Connection III Connecting Appendices: A Installing Necessary Components B Mail and News Settings C Troubleshooting Part I - Setting Up Your Connection First, check to see if you have Dial-Up Networking installed by double-clicking the "My Computer" folder on the Desktop. Double-click the "Control Panel" folder next. If you do not see another folder labeled "Dial-Up Networking" within the "Control Panel" folder, then it is not installed and you must install it before preceding. (See Appendix A.) Otherwise, continue with this section. Next, double-click on "My Computer" > "Control Panels" > "Network". The "Network" control panel may not be visible at first; if not, click on the "view all Control Panel options" link on the left side of the window. Under the "Configuration" tab of the "Network" control panel, you should see "Dial-Up Adapter" and "TCP/IP" in the installed components window. (If you have other adapters besides the Dial-Up Adapter installed you may see an arrow "->" indicating that TCP/IP is bound to the Dial-Up Adapter.) If either of these components are not installed, proceed to Appendix A. Otherwise, close the Network Control Panel (typically, no changes at all are needed in the Network Control Panel), and continue with this section. 1. Double-click the "My Computer" icon on your desktop, then double-click the "Control Panel" icon, and choose "Dial-Up Networking". (If a window called the "Welcome to Dial-Up Networking" opens at this point, just close it and continue with these instructions.) 2. Double-click "Make New Connection". 3. Name the connection something descriptive like "The World" in the name field. 4. Make sure you have the appropriate modem selected in the "Select a device" list. 5. Click "Next". 6. Type in the access number you use for World. Click "Next". 7. Click "Finish". The icon for the new connection should appear in the Dial-up Networking window. If you get a window telling you that "Dial-Up Networking needs to install the Microsoft Dial-Up Adapter...", click on the OK button. Clicking OK will automatically install the Dial-Up Adapter in the "Network" control panel. Part II - Modifying the New Connection 1. Double-click on "My Computer" > "Control Panel" > "Dial-Up Networking", then right-click (i.e., click using the right mouse button) on the icon for your connection and choose "Properties". 2. Click on the "Networking" tab. 3. For "Type of Dial-up Server:", choose "PPP, Internet, Windows 2000/NT, Windows ME". 4. The only boxes below that should be checked are "Enable software compression" and "TCP/IP". 5. Click on "TCP/IP Settings..." 6. Check "Server assigned IP address". 7. Check "Server assigned name server addresses". 8. Both "Use IP header compression" and "Use default gateway on remote network" should be checked on (normally they are already turned on when you create a new connection, but if either option is not on, turn it on). 9. Click "OK" twice to save all changes -- now you're ready to try your new connection. Part III - Connecting 1. Double-click the "My Computer" icon on your desktop, double-click the "Control Panel" icon, and choose "Dial-Up Networking" 2. Double-click the icon you created for World. 3. The "User name" and "Password" are important, so make sure they contain your World login_name@theworld.com and password respectively. ("theworld.com" must be lowercase.) 4. Click "Dial Properties..." and make sure they are correct. For all calls made in MA area codes, except 413, click on "Area Code Rules..." and check "Always dial the area code (10-digit dialing)". Click "OK" two times. 5. Click "Connect". 6. If all goes well, after a few seconds, you should have successfully started a PPP connection. You should now be running PPP, which will allow you to run Netscape, The Internet Explorer, and other Internet utilities and clients. If your connection is not functioning properly, please read Appendix C. Appendix A - Installing Necessary Components Step 1. Install Dial-up Networking 1. Double-click "My Computer" > "Control Panel" > "Add/Remove Programs". 2. Click the "Windows Setup" tab. 3. In the "Components" window, click "Communications". 4. Click "Details". 5. Check the check box for "Dial-Up Networking" and click "OK". 6. Click "Apply" (Make sure to insert the Windows CD or diskette). Step 2. Install TCP/IP Protocol 1. In the "Network" configuration window (under "My Computer" > "Control Panel" > "Network"), check for "TCP/IP" in the installed components window. If it is listed, proceed to Part II. Otherwise, click the "Add" button. 2. From the "Select Network Component Type" dialog box, double-click "Protocol". 3. From the "Select Network Adapter" dialog, click "Microsoft" under "Manufacturers" and double-click "TCP/IP" under "Network Protocols". Appendix B - Mail and News Settings There are too many Internet mail and news programs to try to give explicit setup instructions for each. Most mail and News programs only need a few key settings to work properly. Mail Settings: Outgoing (SMTP) Mail Server: smtp.theworld.com Incoming (POP) Mail Server: pop.theworld.com POP username: freduser Email address: freduser@theworld.com (Replace "freduser" with the actual name of your World account.) News Settings: News (NNTP) Server: nntp.theworld.com In Netscape Mail, you can find these settings under Options > Mail and News Preferences > Servers. In Eudora, look under Tools > Options. Appendix C - Troubleshooting 1. To disable call waiting: Double-click the "My Computer" icon on your desktop, double-click the "Control Panel" icon, and choose "Dial-Up Networking" Double-click the icon you created for World. Click on Dial Properties. Put a check in the check box "To disable call waiting, dial" In the box type, "*70," (Star Seven Zero Comma with NO quotes) Click OK. 2. The most common error message is returned by Dial-Up Networking is "Dial-Up Networking cannot negotiate a compatible set of network protocols...". Most importantly, make sure the correct World login_name@theworld.com and password are entered in the "Connect To" window -- the first Dial-Up Networking window you will see when starting up a connection to World. "theworld.com" must be lowercase. 3. Check settings in the "Network" Control Panel. Double-click on "My Computer" > "Control Panel" > "Network", and look at the installed network components. If your computer is on a local network or has a network adapter installed (such as that for an Ethernet card) and TCP/IP is bound to *both* the network adapter *and* the Dial-Up Adapter, Dial-Up Networking may not work. If this is the case, please proceed to the section below entitled "B. If your computer is on A TCP/IP Network:". If your computer is not a TCP/IP network, please continue. A. If your computer is *not* on A TCP/IP Network: Double-click on "My Computer" > "Control Panel" > "Network" > "Dial-Up Adapter". Click on "Bindings". "TCP/IP" should be checked. Click "OK" if any changes were made or "Cancel" if no changes were made. Double-click on "TCP/IP". We are only interested in "DNS Configuration". Under "DNS Configuration": "Disable DNS" should be checked. Click "OK" twice, and reboot when prompted. B. If your computer is on A TCP/IP Network: Double-click on "My Computer" > "Control Panel" > "Network", then highlight the TCP/IP that is bound to the Dial-Up Adapter (should appear as "TCP/IP -> Dial-Up Adapter"), and choose "Properties". Under "DNS Configuration": Put a bullet next to "Enable DNS". Under "DNS server search order", enter "192.74.137.112" and click on "Add" Under "Domain suffix search order", enter "TheWorld.com" and click on "Add" Click "OK" twice, and reboot when prompted. There are many ways in which to configure a network, and the interaction between your Internet setup and your internal network is very complex. So, if after making these changes, your Internet connection still does not work, you may need to see your system administrator for further assistance as Software Tool & Die technical support cannot know the peculiarities of your particular network. 4. Check your Connection settings: First, reread Part II to verify that you have entered the correct "Networking" settings in Dial-Up Networking. Double-click the "My Computer" icon on your desktop, double-click the "Control Panel" folder, then the "Dial-Up Networking" folder. Right-click on your World icon and select "Properties" from the menu that pops up. Then click on the "Configure" button. In the "General" area, you should have the following: Port = whatever port your modem is on. Maximum speed = 19200 to 57600 for a 14.4K modem 38400 to 115200 for a 28.8K or 33.6K modem 57600 or 115200 for a 56k (v.90) modem "Only connect at this speed" should *NOT* be checked Under "Connection" you should have: Data bits: 8 Parity : None Stop bits: 1 "Wait for dial tone before dialing" - checked Now choose "Advanced", where you should have *ONLY* the following boxes checked: "Use error control" "Compress Data" "Use flow control" "Hardware (RTS/CTS)" Note: If "Use error control" and its sub-choices are grayed out, don't worry about it. Click "OK" Under "Options" you should have the following: "Display Modem Status" should be checked Back all the way out by clicking "OK". 5. Checking for multiple "winsock.dll" files: If your connection is still not working, you may want to check your system for multiple "winsock.dll" files. Dial-Up Networking uses the "winsock.dll" file that is located in the "Windows" directory of your system. If there are any other "winsock.dll" files on your system, they may interfere with the one in the "Windows" directory. (There is not necessarily any winsock.dll in Windows ME, but if there is one from a company other than Microsoft, that can conflict with Dial Up Networking.) From the "Start" button, choose "Search" > "for Files or Folders...", and type in "winsock.dll". Make sure that you are searching from the root directory (usually C:\) and that you are including sub-folders. If you have more than one logical hard disk drive (D:\, E:\, etc.), check the others as well. If you find any "winsock.dll" files other than the one in the "Windows" directory, rename them to "winsock.old". If, after checking all of the above, you are still having problems establishing or maintaining a connection, please contact Software Tool & Die technical support at 617-783-9753.