Last revised April 14, 2008 SETTING UP WINDOWS 98 DIAL-UP NETWORKING This document explains how to set up Windows 98 Dial-Up Networking for use with your World account. Dial-Up Networking is PPP software that comes with Windows 98. It allows Internet programs such as Netscape, Microsoft Internet Explorer, Eudora, etc. to operate via your modem. These instructions may seem long, but most of the content is dedicated to troubleshooting which will be unnecessary for most customers. The core of the instructions is relatively short and straight-forward. IMPORTANT: If your computer is currently on a local TCP/IP network, Dial-Up Networking may not work properly. See the Troubleshooting section for more details. This document is split up into the following sections: I Setting Up Your Connection II Modifying the New Connection III Connecting Appendices: A Installing Necessary Components B Mail and News Settings C Troubleshooting Part I - Setting Up Your Connection First, check to see if you have Dial-Up Networking installed by double-clicking the "My Computer" folder on the Desktop. If you do not see another folder labeled "Dial-Up Networking" within the "My Computer" folder, then it is not installed and you must install it before preceding. (See Appendix A.) Otherwise, continue with this section. Next, double-click on "My Computer" > "Control Panels" > "Network". Under the "Configuration" tab, you should see "Dial-Up Adapter" and "TCP/IP" in the installed components window. (If you have other adapters besides the Dial-Up Adapter installed you may see an arrow "->" indicating that TCP/IP is bound to the Dial-Up Adapter.) If either of these components are not installed, proceed to Appendix A. Otherwise, close the Network Control Panel (typically, no changes at all are needed in the Network Control Panel), and continue with this section. 1. Double-click the "My Computer" icon on your desktop, and choose "Dial-Up Networking". (If a program called the Internet Setup Wizard opens at this point, just close it and continue with these instructions.) 2. Double-click "Make New Connection". 3. Name the connection something like "The World" in the name field. 4. Click "Next". 5. Type in the access number you use for World. Click "Next". 6. Click "Finish". The icon for the new connection should appear in the Dial-up Networking window. Please note, it is now necessary to use 10 digits when dialing local numbers within the 617, 781, 508 and 978 area codes. Steps 7, 8, 9, and 10 will explain how to enable 10 digit dialing in your modem control panel. Customers local to the 413 area code do *not* need to use 10 digit dialing and therefore may skip steps 7,8,9, and 10 7. To enable 10-digit (area code included) dialing: First double click the "My Computer" icon on your desktop, choose "Control Panels", and then open the "Modem" control panel. 8. Click "Dialing Properties", then click "Area Code Rules", and check "Always dial the area code (10-digit dialing)". 9. Click OK 10. Click Apply, OK, OK. If call waiting is active on the phone line your computer uses it can be disable while your computer is using the line. To disable call waiting following instructions 11-15. When your computer disconnect call waiting will be back working normally. 11. First double click the "My Computer" icon on your desktop, choose "Control Panels", and then open the "Modem" control panel. 12. Click "Dialing Properties", 13. Put a check in the check box "To disable call waiting, dial" 14. In the box type, "*70," (Star Seven Zero Comma with NO quotes) 15. Click Apply, OK, OK. Part II - Modifying the New Connection 1. Double-click on "My Computer" > "Dial-Up Networking", then right-click (i.e., click using the right mouse button) on the icon for your connection and choose "Properties". 2. Click on the "Server Types" tab. 3. For "Type of Dial-up Server:", choose "PPP, Internet, Windows NT Server, Windows 98". 4. The only boxes below that should be checked are "Enable software compression" and "TCP/IP" 5. Click on "TCP/IP Settings..." 6. Check "Server assigned IP address". 7. Check "Server assigned name server addresses". 8. Both "Use IP header compression" and "Use default gateway on remote network" should be checked on (normally they are already turned on when you create a new connection, but if either option is not on, turn it on). 9. Click "OK" twice to save all changes -- now you're ready to try your new connection. Part III - Connecting 1. Double-click the "My Computer" icon on your desktop, and choose "Dial-Up Networking" 2. Double-click the icon you created for World. 3. The "User name" and "Password" are important, so make sure they contain your World login_name@theworld.com and password respectively. ("theworld.com" must be lowercase.) 4. Click "Dial Properties..." and make sure they are correct. Click "OK" 5. Click "Connect". 6. If all goes well, after a few seconds, you should have successfully started a PPP connection. You should now be running PPP, which will allow you to run Netscape, The Internet Explorer, and other Internet utilities and clients. If your connection is not functioning properly, please read Appendix C. Appendix A - Installing Necessary Components Step 1. Install Dial-up Networking 1. Double-click My Computer > Control Panel > Add/Remove Programs. 2. Click the "Windows Setup" tab. 3. In the "Components" window, click "Communications". 4. Click "Details". 5. Check the check box for "Dial-Up Networking" and click "OK". 6. Click "Apply" (Make sure to insert the Windows CD or diskette). Step 2. Install Dial-up Adapter 1. Double-click My Computer > Control Panel > Network. 2. In the installed components window check for "Dial-up Adapter". If it is listed, proceed to Step 3. Otherwise, click "Add". 3. From the "Select Network Component Type" dialog box, double-click "Adapter". 4. From the "Select Network Adapter" dialog box, click "Microsoft" under "Manufacturers" and double-click "Dial-Up Adapter" under "Network Adapters". Step 3. Install TCP/IP Protocol 1. In the "Network" configuration window (under My Computer > Control Panel > Network), check for "TCP/IP" in the installed components window. If it is listed, proceed to Part II. Otherwise, click the "Add" button. 2. From the "Select Network Component Type" dialog box, double-click "Protocol". 3. From the "Select Network Adapter" dialog, click "Microsoft" under "Manufacturers" and double-click "TCP/IP" under "Network Protocols". Appendix B - Mail and News Settings There are too many Internet mail and news programs to try to give explicit setup instructions for each. Most mail and News programs only need a few key settings to work properly. Mail Settings: Outgoing (SMTP) Mail Server: smtp.theworld.com Incoming (POP) Mail Server: pop.theworld.com POP username: freduser Email address: freduser@theworld.com (Replace "freduser" with the actual name of your World account.) News Settings: News (NNTP) Server: nntp.theworld.com In Netscape Mail, you can find these settings under Options > Mail and News Preferences > Servers. In Eudora, look under Tools > Options. Appendix C - Troubleshooting 1. The most common error message is returned by Dial-Up Networking is "Dial-Up Networking cannot negotiate a compatible set of network protocols...". Most importantly, make sure the correct World login_name@theworld.com and password are entered in the "Connect To" window -- the first Dial-Up Networking window you will see when starting up a connection to World. "theworld.com" must be lowercase. 2. Check settings in the "Network" Control Panel. Double-click on "My Computer" > "Control Panel" > "Network", and look at the installed network components. If your computer is on a local network or has a network adapter installed (such as that for an Ethernet card) and TCP/IP is bound to *both* the network adapter *and* the Dial-Up Adapter, Dial-Up Networking may not work. If this is the case, please proceed to the section below entitled "B. If your computer is on A TCP/IP Network:". If your computer is not a TCP/IP network, please continue. A. If your computer is *not* on A TCP/IP Network: Double-click on "My Computer" > "Control Panel" > "Network" > "Dial-Up Adapter". Click on "Bindings". "TCP/IP" should be checked. Click "OK" if any changes were made or "Cancel" if no changes were made. Double-click on "TCP/IP". This box has 4 different areas that we are interested in: IP Address, WINS Configuration, Gateway, and DNS Configuration. Under "IP Address": "Obtain an IP address automatically" should be checked Under "WINS Configuration": "Disable WINS Resolution" should be checked. Under "Gateway": "Installed gateways" should be blank. Under "DNS Configuration": "Disable DNS" should be checked. Click "OK" twice, and reboot when prompted. B. If your computer is on A TCP/IP Network: Double-click on "My Computer" > "Control Panel" > "Network", then highlight the TCP/IP that is bound to the Dial-Up Adapter (it should appear as "TCP/IP -> Dial-Up Adapter"), and choose "Properties". Under "IP Address": "Obtain an IP address automatically" should be checked Under "WINS Configuration": "Disable WINS Resolution:" should be checked Under "Gateway": Under "New Gateway", enter "192.74.137.125" and click on "Add" Under "DNS Configuration": Put a bullet next to "Enable DNS". Under "DNS server search order", enter "192.74.137.112" and click on "Add" Under "Domain suffix search order", enter "TheWorld.com" and click on "Add" If there is no entry in the "Host" field, enter your login name. Click "OK" twice, and reboot when prompted. There are many ways in which to configure a network, and the interaction between your Internet setup and your internal network is very complex. So, if after making these changes, your Internet connection still does not work, you may need to see your system administrator for further assistance as Software Tool & Die technical support cannot know the peculiarities of your particular network. 3. Check your Connection settings: First, reread Part II to verify that you have entered the correct "Server Types" settings in Dial-Up Networking. Double-click the "My Computer" icon on your desktop, then double-click the "Dial-Up Networking" folder. Right-click on your World icon and select "Properties" from the menu that pops up. Then click on the "Configure" button. In the "General" area, you should have the following: Port = whatever port your modem is on. Maximum speed = 19200 to 57600 for a 14.4K modem 38400 to 115200 for a 28.8K or 33.6K modem 57600 or 115200 for a 56k (v.90) modem "Only connect at this speed" should *NOT* be checked Under "Connection" you should have: Data bits: 8 Parity : None Stop bits: 1 "Wait for dial tone before dialing" - checked Now choose "Advanced", where you should have *ONLY* the following boxes checked: "Use error control" "Compress Data" "Use flow control" "Hardware (RTS/CTS)" Note: If "Use error control" and its sub-choices are grayed out, don't worry about it. Click "OK" Under "Options" you should have the following: "Display Modem Status" should be checked Back all the way out by clicking "OK". 4. Checking for multiple "winsock.dll" files: If your connection is still not working, you may want to check your system for multiple "winsock.dll" files. Dial-Up Networking uses the "winsock.dll" file that is located in the "Windows" directory of your system. If there are any other "winsock.dll" files on your system, they may interfere with the one in the "Windows" directory. (There is not necessarily any winsock.dll in Windows 98, but if there is one from a company other than Microsoft, that can conflict with Dial Up Networking.) From the "Start" button, choose Find > Files/Folders, and type in "winsock.dll". Make sure that you are searching from the root directory (usually C:\) and that you are including sub-folders. If you have more than one logical hard disk drive (D:\, E:\, etc.), check the others as well. If you find any "winsock.dll" files other than the one in the "Windows" directory, rename them to "winsock.old". If, after checking all of the above, you are still having problems establishing or maintaining a connection, please contact Software Tool & Die technical support at 617-783-9753.